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FAQ's

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Common Questions about Canes and Walking Sticks

Shipping

Rollators & Walkers

Questions And Answers

Common Questions about Canes and Walking Sticks

How do I measure myself for correct cane or walking stick LENGTH?

Standing erect with both arms relaxed at your sides and wearing the shoes that you normally wear MEASURE from the floor at the outer side of the heel to your mid wrist (just before wrist bone, or second skin crease of inner wrist). Normally we can custom cut to the 1/2".

At proper cane length, your shoulders should be even with each other. If you have an existing cane, look in the mirror with cane in place. If the shoulder of arm holding cane is higher than the other, your existing cane is too long. If this shoulder falls lower than the other, your existing cane is too short. Elbow flexion of about 25 degree angle, when in use. Cane length is "usually about" one half the cane user's height, in inches, wearing shoes. Example: Height (with shoes) = six feet = 72 inches Half of 72 inches = 36" cane length source

Ideally, if requiring a walking cane as a mobility aid, consult a Physical Therapist to determine the proper cane length. Otherwise, please carefully follow the proceeding guidelines to determine the proper cane length…It is strongly recommended that you have someone assist you when measuring for the proper cane length of your walking cane for the first time. Click HERE for our full guide to measuring yourself for a walking cane.

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How does one use a cane on stairs?

  • When ascending stairs, step first with your unaffected leg, placing your foot on the next stair up from where you are, then bring the cane and the affected leg up by straightening that unaffected leg
  •   When descending stairs, step first with the affected leg and cane at the same time and lower yourself slowly by bending your unaffected leg's knee until the stick and your affected legs foot are in firm contact with the next stair down, then bring your unaffected leg down

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How do I determine which hand to use when requiring a walking cane?

  •  Use your cane in the hand that is opposite of the side of your pain. For example, if you have a pain in your right leg, use the cane in your left hand.

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How do I specify the custom length on an order?

Normally, there is a drop down box for size choices.  Otherwise, please input the size into the comments section during checkout and we will be sure to size it accurately.  You can always call us toll free as well, 1.888.537.LUXE and reference your order number.

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How do I measure for a cane tip replacement. Does it fit over existing tip or should it replace the old tip?

You would replace the tip. The best way is to take off the current tip and measure the insert hole's diameter across and order that size. It should closely match the diameter size of the cane's bottom as well. 

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How high is the seat on the canes with seats?

The seat height is traditionally 20" high.

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I'm a pretty large man, 6'8", 325lbs, will your canes support that much weight?

For your size the only true recommendation we may offer is the HERCULES cane, found here: http://www.elderluxe.com/extra-length-big-and-tall-hercules-wood-walking-cane/

 

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Shipping

Will you ship items outside of the U.S., Internationally?

Yes, we can ship most items internationally. You must complete your order, inputting the international destination.  We will follow-up with you (in most instances within 12-24 hours) to quote you a shipping cost for your approval.  Upon approval we will then process and charge your card for the order amount plus the stated shipping quote. Most orders will ship via USPS. VAT, local or country taxes and any importation fees are not included within our quoted charges and are the responsibility of the buyer and/or receiver of purchased goods.

 

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Can I pick up my purchase at ELDERLUXE?

Yes you may pick up your order at 1130 West 37th St. Chicago, IL. Please call 773.376.3776 in advance to make an appointment for pickup.

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Rollators & Walkers

How do I measure myself and/or adjust the height correctly for a new Rollator?

  1. Stand behind the rollator with your arms and hands hanging at your sides and both feet in line with the rear wheels.
  2. Adjust the height of the walker handles so that they are even with your hip joint. When you stand straight and grip the handles, your arms should be slightly bent at your elbows (approx 20 to 30 degrees).
  3. Keep in mind this is a "general measurement" since there are all kinds of users.
  4. Most rollators have a 4"-6" handle adjustment. Junior Rollators work well for users 4" 8" up to 5'2" and have a 250lb-300lb weight capacity. Standard Adult-size rollators work for 5'3" up to 5'11".
  5. Tall Rollators will fit 5'11" - 6'4". Some rollators offer Tall handlebar extensions if needed.
  6. Seat sizes range from 13" to 18" for Standard Adult sizes and up to 22" for heavy-Duty and even wider for Bariatric Rollator.

     

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