How do I measure myself for correct walking cane length?
Standing erect with both arms relaxed at your sides and wearing the shoes that you normally wear MEASURE from the floor at the outer side of the heel to your mid wrist (just before wrist bone, or second skin crease of inner wrist). Normally we can custom cut to the 1/2".
At proper cane length, your shoulders should be even with each other. If you have an existing cane, look in the mirror with cane in place. If the shoulder of arm holding cane is higher than the other, your existing cane is too long. If this shoulder falls lower than the other, your existing cane is too short. Elbow flexion of about 25 degree angle, when in use. Cane length is "usually about" one half the cane user's height, in inches, wearing shoes. Example: Height (with shoes) = six feet = 72 inches Half of 72 inches = 36" cane length source
Ideally, if requiring a walking cane as a mobility aid, consult a Physical Therapist to determine the proper cane length. Otherwise, please carefully follow the proceeding guidelines to determine the proper cane length…It is strongly recommended that you have someone assist you when measuring for the proper cane length of your walking cane for the first time. Click HERE for our full guide to measuring yourself for a walking cane.
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How does one use a cane on stairs?
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When ascending stairs, step first with your unaffected leg, placing your foot on the next stair up from where you are, then bring the cane and the affected leg up by straightening that unaffected leg
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When descending stairs, step first with the affected leg and cane at the same time and lower yourself slowly by bending your unaffected leg's knee until the stick and your affected legs foot are in firm contact with the next stair down, then bring your unaffected leg down
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How do I determine which hand I should use when holding a walking cane?
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Use your cane in the hand that is opposite of the side of your compromised leg. For example, if your right leg is injured/compromised, hold or use the cane with your left hand.
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How do I specify the custom length on an order?
Normally, there is a drop down box for size choices. Otherwise, please input the size into the comments section during checkout and we will be sure to size it accurately. You can always call us toll free as well, 1.888.537.LUXE and reference your order number.
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How do I measure for a cane tip replacement. Does it fit over existing tip or should it replace the old tip?
You would replace the tip. The best way is to take off the current tip and measure the insert hole's diameter across and order that size. It should closely match the diameter size of the cane's bottom as well.
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How high is the seat on the canes with seats?
The seat height is traditionally 20" high.
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I'm a pretty large man, 6'8", 325lbs, will your canes support that much weight?
Most canes support up to 250 lbs. but you should always check first. It is smart that you ask! For your size we recommend the HERCULES cane, found here: https://www.elderluxe.com/extra-length-big-and-tall-hercules-wood-walking-cane/
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What is the difference between a regular handle and a petite handle?
The petite handles are a bit more diminutive for smaller hands. Whereas a standard size cane handle is approximately 5-6" long and 1" wide, a petite may run 3.5"-5" long and 1/2" wide (depending on cane, of course).
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Will you ship items outside of the U.S., Internationally?
Yes, we can ship most items internationally. You must complete your order, inputting the international destination. We will follow-up with you (in most instances within 12-24 hours) to quote you a shipping cost for your approval. Upon approval we will then process and charge your card for the order amount plus the stated shipping quote.
Most orders will ship via USPS. VAT, local or country taxes and any importation fees are not included within our quoted charges and are the responsibility of the buyer and/or receiver of purchased goods. Please note: on all "free shipping" offers and promotions international buyers (as well as US Territories, AK/HI) will receive a discounted rate for shipment. Oversized goods may not be eligible for delivery outside of the continental US and the customer will be informed of such circumstances after order is placed.
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Can I pick up my purchase at ELDERLUXE?
Yes you may pick up your order at 1130 West 37th St. Chicago, IL. Please call 773.376.3776 in advance to make an appointment for pickup.
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