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Privacy Policy

This is the web site of ELDERLUXE, LLC.

Our postal address is:

ELDERLUXE LLC
1130 West 37th Street
Chicago, IL 60609

We can be reached via e-mail at concierge@elderluxe.com or you can reach us by telephone at 773.376.3776

For each visitor to our Web page, our Web server automatically recognizes the consumer's domain name and e-mail address (where possible).

We collect customer information when necessary to process orders and keep our customers informed of new products, services, sales and special events at ELDERLUXE®, LLC. We may also share customer information with third parties. This information may be combined with other personally identifiable information (such as demographic information and past purchase information) available from our records and other sources. This information will be used to make future marketing efforts more efficient and may also be used by our marketing partners to bring you offers of interest.

We collect the domain name and e-mail address (where possible) of visitors to our Web page, aggregate information on what pages consumers access or visit, user-specific information on what pages consumers access or visit, information volunteered by the consumer, such as survey information and/or site registrations, name and address, telephone number, fax number, payment information (e.g., credit card number and billing address).

With respect to cookies: Our site places a single, small file on your computer called a "cookie," which allows us to identify you as a unique visitor to our website. For example, if you have items in your shopping cart and leave our site or close your browser, the cookie helps us to identify you upon your return, so the contents of your cart will still be there for you. Your privacy and security are not compromised when you accept a cookie from our site. Cookies are encrypted and sent securely, and no personal information is collected by or stored within this cookie.

If you do not want to receive e-mail from us in the future, please let us know by sending us e-mail at the above address, calling us at the above telephone number, or writing to us at the above address.

With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies.

 
 
Links Provided to Other Sites

ELDERLUXE may provide links to a number of other web sites that we believe might offer you useful information and services. However, those sites may not follow the same privacy policies of ELDERLUXE. Therefore, we are not responsible for the privacy policies or the actions of third parties, including without limitation, any web site owners whose sites may be reached through this Site, nor can we control the activities of those web sites. We urge you to contact the relevant parties controlling these sites by accessing their on-line policies for the relevant information about their data collection practices before submitting any personal information or other sensitive data.

 
 
E-mail

We maintain an "opt-in" e-mail database and therefore require that you request inclusion on this list. We will not send you email unless you have specifically requested it.

From time to time, we make the customer e-mail list available to other reputable organizations whose products or services we think you might find interesting. If you do not want us to share your e-mail address with other companies or organizations, please let us know by calling us at the number provided above, e-mailing us at the above address, or writing to us at the above address.

If, at any time, you wish to remove yourself from the ELDERLUXE® email list you will be able to do so from a link provided at the bottom of each email you receive. You can also have your email address removed from our list by by contacting us at the phone number or address(es) listed above.

 
 
Regular Mail

If you supply us with your postal address on-line you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by e-mailing us at the above address, writing to us at the above address, or calling us at the number provided above.

Please provide us with your exact name and address. We will be sure your name is removed from the list we share with other organizations.

 
 
Telephone

Persons who supply us with their telephone numbers on-line may receive telephone contact from us with information regarding orders they have placed on-line unless otherwise requested.

Persons who supply us with their telephone numbers on-line may receive telephone contact from us with information regarding new products and services or upcoming events. If you do not wish to receive such telephone calls, please let us know by sending us e-mail at the above address, calling us at the above telephone number, writing to us at the above address.

Please provide us with your name and phone number. We will be sure your name is removed from the list we share with other organizations.

 
 
Security

All information provided to us by our customers is stored on a secure server. All customer information transmitted to or from our web site passes through a Secure Socket Layer (SSL) that encrypts the information prior to transmission across the internet. Furthermore, all of the customer data we collect is protected against unauthorized access.

We urge you to keep your password in a safe place and not to divulge it to anyone. Also remember to sign off your account and close your browser window when you have finished your visit. This is to ensure that others cannot access your account, especially if you are sharing a computer with someone else or are using a computer in a public place such as a library or internet cafe.

 
 
Your consent

By using our web site, you consent to the collection and use of this information by ELDERLUXE®.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our Web site to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our Web site periodically, we will post the policy changes to our Web site to notify you of these changes and we will use for these new purposes only data collected from the time of the policy change forward. If you are concerned about how your information is used, you should check back at our Web site periodically.

Customers may prevent their information from being used for purposes other than those for which it was originally collected by e-mailing us at the above address.

Upon request the Company provides site visitors with access to all information [including proprietary information] that we maintain about them, financial information (e.g., credit card account information) that we maintain about them, unique identifier information (e.g., customer number or password) that we maintain about them, transaction information (e.g., dates on which customers made purchases, amounts and types of purchases) that we maintain about them, and contact information (e.g., name, address, phone number) that we maintain about them.

Consumers can access this information by writing to us or e-mailing the Company at the above addresses.

Upon request we offer visitors the ability to have inaccuracies corrected in contact information, financial information, and other unique identifiers.

Consumers can have this information corrected by sending a request in writing to us or e-mailing ELDERLUXE at the above addresses.

If you feel that this site is not following its stated information policy, you may contact us at any of the above addresses or the ELDERLUXE phone number listed above.

 
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